Policies
**We appreciate your business. So that I can best serve all my clients, please be advised of these policies**
ARRIVAL TIME: Please aim to arrive 5 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you may still be charged the full cost of the service. Guests have a 5-minute late policy and after that time, it is at my discretion if I can accommodate their appointment.
CHANGING YOUR APPOINTMENT: 24 hours' notice is required to reschedule or cancel a booked appointment, except in cases of contagious illness.
SICKNESS OR FAMILY EMERGENCY: If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients.
SAME-DAY CANCELLATION FEE: Guests who need to cancel their appointment with less than 24 hours' notice will be charged 50% of their originally booked appointment.
NO-SHOW FEE: Guests who do not show up to their appointment and fail to notify me they cannot make the appointment are marked "no-call, no-show" and will be charged 75% of their scheduled appointment.
CHANGING YOUR APPOINTMENT: 24 hours' notice is required to reschedule or cancel a booked appointment, except in cases of contagious illness.
SICKNESS OR FAMILY EMERGENCY: If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients.
SAME-DAY CANCELLATION FEE: Guests who need to cancel their appointment with less than 24 hours' notice will be charged 50% of their originally booked appointment.
NO-SHOW FEE: Guests who do not show up to their appointment and fail to notify me they cannot make the appointment are marked "no-call, no-show" and will be charged 75% of their scheduled appointment.
**I reserve the right to refuse any service at any time**